Permanent position

£22849 per year

The position involves:

• Working within a supportive team environment
• Receiving calls from people who wish to pay their debt or set up a payment arrangement
• Signposting vulnerable debtors to debt advice agencies
• Keeping case files up to date
• Handling, organising, and maintaining documentation with high accuracy and confidentiality
• Supporting and liaising with our Enforcement Agents, clients, and customers wherever necessary

Our company is well known and respected within the industry and there are opportunities to further your career should you wish to do so.

What is required of you

• Good communication skills and telephone manner
• Data entry and accurate typing skills
• Administration and customer service skills
• Strong time management and organisational skills
• Excellent team-player who can work independently
• Strong work ethic

What you will be responsible for

• Inputting data
• Answering incoming telephone calls
• Providing customers with payment solutions
• Letter writing
• Reporting to Clients, majority being Solicitor firms
• Recognising vulnerable callers and signposting them for additional assistance
• General administration and case management
• Dealing with a variety of cases
• Accurately recording data, in line with GDPR

Benefits:

• 29 days annual leave including bank holidays, increased by 1 extra day every two years (capped after 10 years' service)
• 1 additional Birthday Leave day to be taken on or around your birthday
• In-house employee training
• Opportunity to study towards CILEx qualifications through our in-house educational assessment centre
• Employee Assistance Programme (EAP)
• Health Cash Plan, including 24/7 GP consultations. Money back, up to a set limit, on optical, dental, and more
• Discounts on retail, travel, gym memberships and more
• Company Pension