Revival Coordinator

Stoke-on-Trent

£13,633 a year

Temporary

Our client is looking for someone to join their trusted team on a fixed-term 6-month basis. You will be responsible for supporting all their services by taking referrals by phone, email, setting up customer cases, and booking in appointments for colleagues.

Job requirements

• Take referrals and deal with all enquiries from the mailbox.

• Answer phone calls on their internal call system.

• Add cases on to their case manager system.

• Be responsible for cases and adding appointments, costs, and interventions where necessary.

• Be the first point of contact for many of their referrers.

• Support colleagues when necessary and working to a 'one team approach'.

• Send out customer feedback forms and adding responses to their internal database.

• Manage incoming and outgoing daily post.

What they are looking for:

• Experience in a similar role, or of completing admin tasks including scheduling appointments for several members of staff.

• Excellent communication skills.

• Ability to fulfil contractual commitments for commissioned services.

• Ability to work under pressure and manage multiple tasks and demands.

• Excellent ICT skills.

Help them deliver expert support services back into people's homes. Apply now!

Our client will be interviewing as they go so may close the application process early if they find the right person.