Customer Service Advisor

Customer Service Advisor
To be responsible for maximising revenue from sales of tickets, hospitality and memberships whilst providing exceptional levels of customer service.

To assist with day-to-day sales and queries from customers in person and over the phone, including event days

To process ticketing and hospitality related sales and enquiries via all sales channels within agreed timelines

To ensure all products purchased for dispatch by post are dispatched within agreed timelines.

To assist with the set-up of all sales platforms

To deliver an excellent customer experience, exercising flexibility to provide a personalised service exceeding our customers' expectations.

To maximise all sales opportunities by engaging and understanding the customer's requirements.

To carry out any other tasks as directed by your line manager.

To ensure your working space is always kept clean and tidy, adhering to the business' clear desk policy.

To process ticketing and hospitality related sales and enquiries via all sales channels within agreed timelines

To role model behaviours by providing shadowing, support, and monitoring for event day and part-timestaff as required.

There is an expectation that you will undertake adhoc work on an exceptional basis or provide relevant cover for other team tasks.

Behaviour and Skills

To be a role model for all the client's values and ways of working - walk the talk.

To exude a can-do attitude

To be flexible and agile and always ready to adapt when things don't go to plan.

To be an ambassador for business

To act in a manner that supports the business' vision and values at all times.

Strong verbal and written communication skills

Excellent teamwork

Proactive and positive attitude

Resilient in difficult situations

Good computer and numeracy skills

Able to give and receive feedback from colleagues.

Understands who drives customer satisfaction and behaviour.

Takes ownership and follows up on any issues, makes well-considered and timely decisions.

Strong understanding of sales systems

Performance management tools

Development opportunities within the role

Hours: 37.5 hours a week - including occasional time on Saturdays which is given back in lieu.9am - 5pmFree car parkingFree entrance to eventsSalary: £25k per annum #