Customer Service Admin/Aftersales

Your new company
Hays is delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our clients highly value each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business.
Hays are recruiting for an exciting opportunity for a Customer Service Admin/Aftersales to join our client on an ongoing long-term temporary assignment.

Location: Farnborough, UK. (Candidates should be based within a reasonable commute)Assignment type: Till end of the year (possible 12 months rolling contract extension where you will be engaged via Hays)Working environment: Hybrid working: 2 days in the office - 3 days at home is an option after training (1-3 months) based on a blended approach.Hours per week: 37.5Pay rate: £15.38

Your new role

Deliver & exceed targets set & agreed by the business - Order, Portfolio, Margin, FSI & KPI targets.

Manages a portfolio of existing and new Alphabet customers for their car and LCV quote to order requirements, utilising the relevant tools and business procedures, with the responsibility to adjust margins to win business (exceptional deals, Authorities matrix, RV matrix/RMT matrix).

LCV knowledge and expertise - responsibility of ensuring that complex quotations and orders for high-value LCV's are compiled accurately and fit for customer purpose, with duty of care requirements considered and with the responsibility to adjust residual values according to the Alphabet Conversion Matrix.

LCV relationship management - the ability to build and develop strong external relationships with our Preferred Dealer Network and LCV Supplier Network to ensure excellent service delivery to Alphabet customers.

Responsible for the completion of complex Public Sector quotations and orders that are linked to key Public Sector Frameworks and therefore require the knowledge of key commercial conditions, working closely with the Public Sector Specialist.

Responsible for the set-up, maintenance, roll-out and regression testing of the Alphabet Connect system to the Corporate and International customer portfolio, also leading customer demonstrations where appropriate.

Knowledge of and ability to manage all renewals in accordance with Corporate & International customer car policies, through Alphabet renewal reporting and proactive outbound calling with a 'phone first' approach.

What you'll need to succeed

Proven experience and knowledge within a sales and customer service environment

Previous experience in Sales and/or Customer Service is essential.

Previous experience in the Automotive or Financial Services industry is desirable.

Computer-literate with sound knowledge of all Microsoft Packages

Ability to communicate at all levels, both internal and external.

Self-motivated but also able to work well in a team with a proactive nature.

Strong interpersonal and influencing skills

Ability to work under pressure and multitask

High attention to detail and accuracy

Self-motivated, organised and confident in taking the lead where required

Sales through service attitude with proficient telephony skills

Able to self-manage and identify escalation points

Ability to interact with a variety of people/departments at different levels

Capable of positive negotiation

Ability to accurately handle and understand numerical data for quote to order process and reporting purposes

What you'll get in return
PensionOn-site canteenFree parking35 Days Holiday
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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