Customer Service Administrator

Up to £25,000 DOE

Full time Permanent

East Kent

Our client, a value led, family-run company, have an exciting opening for an enthusiastic Customer Service Administrator to join their friendly team.

The ideal candidate will have a real passion for Customer Service and a real drive to make a difference within a thriving and inclusive team.

Duties will include:

• Handle inbound telephone calls and promptly respond to email inquiries in a professional manner.
• Stay updated on services and procedures relevant to your role to provide informed assistance.
• Provide a high standard of service to customers and clients, demonstrating expert knowledge and a friendly demeanor.
• Maintain accurate and comprehensive records of all client interactions and communications.
• Resolve conflicts and challenging situations effectively and with empathy.
• Escalate complex inquiries to the appropriate team members or departments for resolution.
• Accurately upload documents and data to a CRM system, input data accurately into Excel spreadsheets and other systems as needed.
• Communicate effectively with external clients other relevant parties via phone and email.
• Work towards achieving and exceeding KPIs.
• Assist operations staff in conducting audits to ensure adherence to quality standards.

A successful candidate will have/be:

• Proven experience in customer service, order management, or operations coordination.
• Strong proficiency in using CRM systems and other relevant software applications.
• Excellent communication skills, both verbal and written.
• Exceptional organizational and time management abilities.
• Detail-oriented with a focus on accuracy.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Strong problem-solving and decision-making skills.
• Collaborative team player with the ability to work independently when required.

If you are passionate about delivering exceptional customer service and thrive in a values-driven workplace, we invite you to apply for the Customer Service Administrator position.

This role is being handled by Jasmine King, Business Support Consultant for Pearson Whiffin Recruitment.

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