Service Office Manager (Maternity Cover) Engineering £competitive salary

Your new company
A family owned and managed business based on the outskirts of Bury St Edmunds.
Your new role
This Service Office Manager (maternity cover) will be 100% office-based and form an integral part of a 5/6 person office-based team. This is a varied and busy job which is responsible for the day-to-day operation of the Service Team comprising Service Technicians/Engineers and Administrative staff (both office-based and remote workers) to ensure the customer's needs are met in a timely manner. Duties will be varied and will include but not limited to:

Provide day-to-day customer service including breakdowns, repairs, routine equipment service and installations, ensuring customer needs and targets are met.

Day-to-day team management performance, time and KPI management of the Service Team.

Day-to-day contact with customers either by phone or email.

Managing the Service Administration support team

Ensuring implementation of H&S processes in liaison with the H&S Advisor.

Attend sales meetings and other meetings as may be required, preparing regular reports.

Forecast/planning of customer monthly servicing/other requirements and time/hours utilisation available for tasks completed.

Ordering parts required for procurement by raising job requisition, job sheets, sales orders and purchase orders.

Ensure service fleet vehicles are maintained, including services and MOTs, liaising with the Service Director regarding repairs/replacement of vehicles as required.

What you'll need to succeed
To succeed in this job you will require current office management skills, a robust personality and be used to dealing with people at all levels. This would suit a candidate with industrial, manufacturing or engineering experience. Additional skills required:

• Multitasking and the ability to prioritise
• Financially savvy
• Customer-centric with strong customer service skills
• The ability to manage up
• Technical/engineering experience and skills are advantageous.
• Commercial acumen.

What you'll get in return
In return, you will receive a £competitive salary with a discretionary completion bonus.

• Monday to Friday, working from 8-5pm
• 100% office based (new office space from summer 2024)
• On-site parking

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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